ceo Terms and Conditions

1 Definitions and Scope

In this document, "ceo", "we", "platform" and "site" refer to ceo and all its associated services. "User", "member" or "you" refers to any person registered on this platform or using its services.

These terms and conditions apply to all services offered by ceo — including online casino games, sports betting, live casino, slots, the mobile app and any promotional activities. These terms take precedence over any previous oral or written agreements.

There are additional policies related to this document that have been published separately, such as the bonus terms and the privacy policy. These are also considered part of the overall terms and conditions.

2 Registration and Eligibility

2.1 Age Requirement

To open an account on ceo and use any gaming or betting service, the user must be at least 21 years old (21+). If a member provides a false age at registration and this is later proven, the account will be closed immediately and any associated winnings will be forfeited.

2.2 Single Account Policy

Only one account per person is allowed. If an attempt is made to open multiple accounts under the same person's name, all associated accounts will be permanently closed and any deposited funds will not be refunded.

2.3 Accuracy of Information

The name, date of birth, email address, mobile number and payment details provided at registration must be accurate and complete. ceo may request additional documentation for identity verification at any time. Providing false information will result in account suspension.

2.4 Geographic Restrictions

Using ceo's services from any area where online gaming is prohibited by law is strictly forbidden. Users are responsible for ensuring that their use of this service from their location complies with local laws.

3 Account Management

3.1 Security Responsibility

You are solely responsible for keeping your account login details (username and password) confidential. You should not share your account details with anyone. If you notice any unauthorised access to your account, contact the ceo support team immediately.

3.2 Account Security

ceo ensures all data is transmitted via a secure connection (SSL). However, if a user logs in from an unsecured network or device, the user bears full responsibility for any consequences. ceo will never ask for your password via email or chat.

3.3 Account Verification

ceo may request identity verification before a withdrawal or in special circumstances. In such cases, a copy of a national ID card or passport and proof of payment method may need to be submitted. If verification is not completed within the specified time, the withdrawal process may be delayed.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on ceo can be made via bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major commercial banks). The minimum deposit amount is ৳200.

4.2 Withdrawal Methods and Limits

Withdrawals can be made via bKash, Nagad, Rocket, Upay and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours.

4.3 Currency and Third Parties

All transactions are conducted in Bangladeshi Taka (৳). Only payment methods registered in your name may be used. Deposits or withdrawals through third-party accounts are strictly prohibited, and any such transaction detected will result in the account being placed under investigation.

4.4 Transaction Verification

If you experience any issue with a deposit or withdrawal, contact ceo's 24/7 live chat support. Once a transaction is completed, it cannot be cancelled or changed.

5 Bonuses and Promotions

5.1 General Bonus Terms

Each promotional offer from ceo is subject to specific wagering requirements. Bonus funds cannot be withdrawn directly — they become withdrawable only after the required wagering is completed. Bonuses may only be used on the games or categories specified in the offer.

5.2 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. Example: deposit ৳1,000, receive a ৳2,000 bonus, total balance ৳3,000; before withdrawal you must wager ৳2,000 × 10 = ৳20,000.

5.3 Preventing Abuse

Claiming bonuses through multiple accounts or multiple members of the same household, repeatedly opening new accounts from the same IP address, or using negative closed arbitrage strategies will be considered bonus abuse. ceo reserves the right to cancel the relevant bonus and investigate the account if such activity is detected.

5.4 Promotion Changes

ceo may change, suspend or cancel any active promotion at any time. For bonuses already claimed, the terms in place at the time of the claim will continue to apply.

6 Betting and Gaming Rules

6.1 Validity of Bets

Once confirmed, a bet cannot be changed or cancelled unless a special situation arises, such as a technical error or event cancellation. For sports betting, winnings will be credited to the account only after the event result is confirmed from an official source.

6.2 Technical Errors

In abnormal situations caused by game software errors or server problems (for example, an unusually large win on a slot game), ceo reserves the right to review the result of that round. Winnings resulting from technical errors may be cancelled.

6.3 Match Fixing and Fraud

Taking advantage of advance knowledge of a sports event's outcome, participating in match fixing, or engaging in any form of fraud is strictly prohibited. If such activity is detected, the account will be closed immediately and the matter may be reported to the relevant authorities.

6.4 Game Rules

Each game has its own specific rules, which can be found in the game's interface or in the game provider's guidelines. If a conflict arises between the general terms and conditions and a specific game's rules, the game's own rules will apply.

7 Responsible Gaming

ceo believes gaming should be a form of entertainment, not a problem. We have therefore put in place several protective measures for members. If you feel your gaming habits are getting out of control, visit our Responsible Gaming section to learn about the advice and tools available.

• Deposit limits: You can set your own daily, weekly or monthly deposit limits.
• Self-Exclusion: You have the option to temporarily suspend your account for a set period.
• Permanent closure request: Members can request that their account be permanently closed.
• Session limits: You can set a time limit for a continuous gaming session.

Allowing anyone under the age of 21 to use ceo's services is prohibited both legally and ethically. Parents and guardians are urged to take appropriate steps to keep children and teenagers away from online gaming.

8 Suspension or Termination of Service

8.1 ceo's Rights

ceo may suspend or close an account without prior notice in any of the following circumstances:

• Violation of any provision of these terms and conditions.
• Registration with incorrect or false information.
• Evidence of operating multiple accounts.
• Suspicion of bonus abuse or fraud.
• Suspicion of money laundering.
• A court order or legal obligation.

8.2 User Rights

You may contact ceo's live chat at any time to request account closure. Before the account is closed, any pending withdrawals from the existing balance will be processed, provided wagering requirements have been met and the account is not under investigation.

9 Limitation of Liability

The ceo platform is provided on an "as is" basis. ceo accepts limited liability for losses caused by technical problems, internet disconnection or unexpected server outages.

The user is responsible for all activity on their own account. ceo is not liable if a user shares their account details and that person suffers a loss as a result. Compensation cannot be claimed for a service being temporarily unavailable, though any bet affected during that time will be reviewed.

ceo is not responsible for issues with third-party game providers' software (such as Pragmatic Play, PG Soft, Evolution or JILI). In such cases, the relevant provider's guidelines will be followed.

10 Privacy and Data Protection

By registering on ceo, you consent to the collection, storage and use of your personal information as described in our Privacy Policy. Personal information is used only for operating the service, verifying identity and meeting legal obligations.

ceo stores your financial information in encrypted form and does not sell it to third parties. However, ceo may be required to provide relevant information to the appropriate authorities in accordance with legal directives.

11 Changes to Terms

ceo reserves the right to change, amend or update these terms and conditions at any time. For significant changes, members will be notified by email or through a notice on the site.

Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms. If you do not agree to the new terms, you have the option to close your account.

For any questions about the terms and conditions, please ask our support team. For answers to common questions, visit our FAQ section.

12 Contact

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: 24/7 direct support in Bengali and English
• Email: [email protected]

Our support team is available 24 hours a day, 7 days a week. Having your account ID and a description of your issue ready when you contact us will help us assist you faster.