ceo's Privacy Policy

1 Introduction and Scope

ceo is an online gaming and sports betting platform operated for Bangladeshi users. This Privacy Policy applies to ceo's website, mobile application, and all related services. When you use any ceo service, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly inform our users about what information we collect, where it is stored, who it may be shared with, and what rights you have over your information. ceo believes that transparency and trust are the foundation of a lasting relationship.

For a full understanding of our terms and conditions of service, please also read the Terms and Conditions page, which covers the general rules of using our services in detail.

2 What Information We Collect

ceo collects various types of information, which can be divided into two main categories: (a) information you provide directly, and (b) information collected automatically through your use of our services.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Username and password
• Payment information — such as bKash, Nagad, Rocket, or Upay number, or bank account details
• Government-issued ID or other documents for identity verification
• Messages sent to the support team via live chat or email

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device information
• How long you were on the site, which pages you viewed, which games you played
• Login time, date, and location (approximate)
• Session information collected through cookies and tracking technologies

3 Purpose of Using Information

ceo uses the collected information for the following purposes:

• Account Creation and Management: To complete the registration, login, and account verification process.
• Payment Processing: To complete deposits and withdrawals and to maintain records of financial transactions.
• Service Improvement: To analyse user behaviour and further improve the platform experience.
• Security: To prevent fraud, money laundering, and other illegal activity.
• Customer Support: To respond to your queries and resolve issues via live chat or email.
• Bonuses and Promotions: To send you eligible promotions and offers.
• Legal Compliance: To comply with applicable laws and regulations.

ceo never sells your information to third parties for commercial purposes.

4 Information Sharing and Third Parties

In certain circumstances, ceo may share information with third parties. These circumstances are described below:

4.1 Service Providers

Necessary information may be shared with payment gateways (bKash, Nagad, Rocket, Upay, bank transfer), game software providers (such as Pragmatic Play, Evolution, PG Soft, JILI), and technology infrastructure companies for the purpose of operating our services. These organisations may only use the information for their designated tasks, and we have confidentiality agreements in place with them.

4.2 Legal and Regulatory Requirements

Information may be disclosed due to court orders, demands from investigating authorities, or legal obligations. In addition, information may be verified in accordance with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies to prevent suspicious financial activity.

4.3 Business Restructuring

If there is a significant change to ceo's business structure (such as a merger or acquisition), user information may be transferred to the new entity. Users will be notified in advance in such cases.

5 Information Security

ceo uses industry-standard technology to protect your personal and financial information:

• SSL Encryption: All information is transferred in encrypted form via SSL protocol.
• Secure Servers: Your data is stored on secure, access-controlled servers.
• Two-Factor Verification (OTP): OTP verification is used for login and important transactions.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Restricted Staff Access: Only authorised staff have access to the information they need.

However, complete security on the internet cannot be guaranteed. You are also responsible for keeping your login credentials confidential and changing your password regularly.

6 Cookies and Tracking Technologies

ceo's website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 The Cookies We Use

• Essential Cookies: Necessary for the core functionality of the site — such as maintaining your login session.
• Performance Cookies: To analyse which parts of the site are used most.
• Functional Cookies: To remember your preferences, such as language selection.

You can disable cookies from your browser settings, but this may cause some site features to not work properly.

7 Data Retention Period

ceo retains your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information (especially financial transaction records) may be required to be retained for a specific period due to legal obligations.

Once the need for retention has ended, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

As a ceo user, you have several rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: You may request the deletion of information that falls outside of legal obligations.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Portability: You may receive your information in a readable format.

To exercise these rights, contact ceo's support team. Our support responds in both Bengali and English via 24/7 live chat and email.

9 Protection of Minors

ceo's services are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. If a minor has registered and this comes to our attention, the account will be closed immediately and the relevant information will be deleted.

To learn more about responsible gaming, read our Responsible Gaming page, which covers advice on playing safely and self-control tools in detail.

10 International Data Transfers

Some of ceo's technical infrastructure may operate on servers located outside Bangladesh. In such cases, international-standard data protection is ensured and applicable legal agreements are followed for data transfers.

Minimal necessary information may be shared with the servers of game software providers (such as Evolution, Pragmatic Play, PG Soft) during transactions, which is handled entirely through secure channels.

11 Policy Changes

ceo reserves the right to change, amend, or update this Privacy Policy as needed. For significant changes, a notification will be sent to the registered email address and the date of the latest update will be noted on this page.

Continued use of the service after any changes will be considered as acceptance of the new policy. Therefore, it is recommended that you check this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following:

• Live Chat: Chat directly from any page on the site, 24/7
• Email: [email protected]

Our support team can assist in both Bengali and English. You can also find relevant answers in our FAQ section for general questions.

We take your complaints seriously and do our best to resolve them as quickly as possible. ceo believes that earning and maintaining user trust is our highest priority.